PRIVACY POLICY

At Jango Fitness Supply, we are dedicated to delivering exceptional service to our customers. To do so, we may need to collect personal information. Protecting this information is one of our top priorities. We have always respected our customers’ privacy and safeguarded their personal information. Our Privacy Policy underscores our dedication to protecting personal information and outlines the principles and practices we follow to ensure this protection. This Privacy Policy applies to all branded stores in Canada, including both franchised and corporately owned locations, as well as other trademarks owned by Jango Fitness Supply.  

Background

Federal and provincial rules control how Canadian firms gather, utilize, and store personal information. Personal information is widely defined as information about an identifiable individual, although it excludes an organization’s employee’s name, title, company location, or phone number. This applies exclusively to individuals and excludes corporations or other entities that may be clients or suppliers.

Categories of Personal Information We Collect, Use, and Retain

Jango Fitness Supply may collect, use, and retain the following types of personal information:

• Email addresses
• Name, address, and telephone number

• The type of products you purchase from us and the amounts paid

Additionally, our systems may automatically collect certain information when you access our website or online services, including:

• Network or IP address
• Browser type and settings
• Operating system
• Internet service provider name and/or mobile network
• Device identifiers and settings
• Geolocation information
• Social media identifiers
• Advertisements and products displayed, seen, forwarded, and/or clicked

Purposes of Collecting and Using Your Information

Jango Fitness Supply collects and uses customer information for various purposes, which can be categorized as follows: Business Operations

• Product Assistance: The information helps operate the business and assist customers with their product purchases.
• Customer Inquiries: It allows the company to respond effectively to customer inquiries.
• Returns Processing: Information is utilized to process returned products in line with Loss Prevention Procedures.

  Customer Engagement

• Loyalty Programs: The company corresponds with Gold Card Members and other loyalty program participants.
• Marketing Communication: It identifies and communicates with individuals interested in their products and services for marketing purposes.

Security and Compliance

• Fraud Prevention: The information helps prevent fraud or potentially illegal activities on or through their websites.
• Legal and Regulatory Compliance: It is used to meet legal, security, processing, and regulatory requirements concerning employees and customers.

Analytics and Management

• User Analytics: The company analyzes how customers use their websites to improve services and understand user preferences.
• Tax and Payroll Information: Official tax receipts and payroll information are sent to employees.
• Staff Management: Information is employed to manage and employ staff effectively.

Technology Utilization

Jango Fitness Supply may use cookies and other technologies to enhance the e-commerce experience. These tools help analyze user interaction with the websites, allowing the company to offer relevant services or promotions. However, certain features may not function properly without these technologies. Customers have the option to refuse or withdraw consent for the collection and use of their information as outlined in their policies.  

Disclosure of Your Information

  Jango Fitness Supply does not sell or otherwise disclose your personal information to third-party organizations, unless necessary or allowed by law, or as stated below. The information is collected purely for internal reasons. Your personal information may be held outside of Canada and subject to various privacy regulations. Jango Fitness Supply Company offers a variety of services in Canada, and personal information may be transmitted to operations in Brampton for processing. Despite this, Jango Fitness Supply is still accountable for your personal information. Jango Fitness Supply may also use third-party service providers to collect, process, handle, or retain such information, as long as they provide protection levels equivalent to those outlined in this Privacy Policy. Jango Fitness Supply will explain the purpose of any use of your personal information other than those specified above and get your approval. Because one of the purposes for which Jango Fitness Supply collects, uses, and/or discloses personal information is business operations, if all or part of Jango Fitness Supply assets are sold to a new owner, all or a portion of the personal information associated with the assets being sold will be transferred (disclosed) to the new owner. Furthermore, we may disclose your personal information to government authorities or third-party organizations as permitted or required by law, including when we have reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be injuring or interfering with our or another person’s rights and property.We may also release your personal information if we feel the law requires it or in any scenario involving a threat to anyone’s physical safety. Jango Fitness Supply cherishes its connections with its workers, customers, and suppliers, and is committed to protecting their personal information by keeping it accurate, secret, secure, and private. This Privacy Code exemplifies this dedication.

Consent

  Depending on the nature and sensitivity of your personal information, your consent to its collection, use, or disclosure can be express and positive (express and positive consent may be oral, in writing, or electronic) or implied (by your conduct, which may include your failure to exercise an option after reading our notice regarding such collection, use, or disclosure – “opting out”), in which case we assume that you consent. You may withdraw your permission at any time.

Jango Fitness Supply Privacy Promise to our Customers, Suppliers and Staff

 

• Accountability
Jango Fitness Supply designates a Privacy Officer responsible for ensuring compliance with privacy standards. This officer oversees the security and confidentiality of the personal information shared by customers.  
• Identifying Purposes
Jango Fitness Supply  commits to clearly stating the purposes for collecting, using, and disclosing personal information at or before the time of collection. This applies to various requests, including Gold Card applications and employee applications.  
• Consent
The policy emphasizes that customer consent is required for the collection, use, or disclosure of personal information, except where legally exempt. Jango Fitness Supply  will only seek consent for the minimum necessary information required to fulfill specific and legitimate purposes, such as fraud prevention. The form of consent will be appropriate to the sensitivity of the information involved.  
• Limiting Collection
Jango Fitness Supply limits the collection of personal information to what is necessary for the purposes identified by the organization. This information is collected through fair and lawful means, ensuring that individuals are informed about the reasons for data collection.
• Use, Disclosure, and Retention
Personal information collected by Jango Fitness Supply is strictly used for the purposes for which it was gathered. It will not be disclosed for other reasons unless consent is obtained from the individual or as permitted by law. Retention of personal information is limited to the duration necessary to fulfill the identified purposes, or as required by law. Notably, sensitive information, such as credit card details, is stored separately from basic demographic information (e.g., name, address, telephone number) to enhance security.
• Accuracy:
Jango Fitness Supply is committed to ensuring that your personal information is accurate, up to date, and secure as is necessary for the purposes for which it is to be used.  
• Safeguards :
Jango Fitness Supply commits to protecting personal information through appropriate security measures that correspond to the sensitivity of the information. This includes implementing physical, technical, and administrative safeguards to prevent unauthorized access, loss, or theft of personal data.   
• Openness:
The company ensures transparency by making its policies and practices regarding personal information management readily available to individuals. This openness allows customers to understand how their personal information is handled and provides a point of contact, specifically the Privacy Officer, for any questions or concerns regarding privacy practices.  
• Individual Access:
Individuals have the right to request access to their personal information held by Jango Fitness Supply. Upon such requests, the company will inform individuals about the existence, use, and disclosure of their personal information. Additionally, individuals can challenge the accuracy and completeness of this information and request amendments as necessary.
• Challenging Compliance:
Jango Fitness Supply allows individuals to challenge compliance with these privacy principles. Concerns can be directed to the Privacy Officer, who is responsible for ensuring adherence to these privacy standards and addressing any issues related to personal information management.

 

Changes

Jango Fitness Supply  has a policy regarding changes to its privacy practices, which may be updated to reflect evolving business conditions. When Jango Fitness Supply  determines that such changes will significantly increase the use or disclosure of personal information, affected individuals will be notified clearly and concisely about these changes and their implications. Importantly, individuals will also be given an opportunity to withdraw their consent concerning the collection, use, and disclosure of their personal information.